Subscription, Cancellation and Refunds

Summary

• Payment by bank transfer only; no card details are collected.
• Subscriptions do not renew automatically; there are no automatic charges.
• If you cancel before the plan is activated, we refund the full amount.
• If we cannot provide the service for reasons on our side, we refund the unused period or extend it.

Payment

Payment is accepted only by bank transfer (havale/EFT); card details are never requested or stored. After your purchase request you are shown our bank account (IBAN), the amount due and a reference code. Make the transfer with the reference code in the description and submit “I have paid”. Your plan is activated once the payment is confirmed in our account (Usually within 1 business day after the payment reaches our account).

Term and renewal

• Plans run for the period you choose (monthly / yearly etc.) and do not renew automatically; to renew you pay again — there is no automatic charge.
• If you renew the same plan early, the new period is added to the current end date. When switching to a different plan, the new plan starts on the day it is confirmed.
• When the period ends your account returns to the free version; your data is not deleted, paid features are locked.
• The Event package is one-off and valid for 30 days from confirmation.

Right of withdrawal for consumers

Under the Turkish Distance Contracts Regulation you may withdraw without giving a reason within 14 days of the contract (the day you created the purchase request).

• Before the plan is activated (before your payment is confirmed) you may always withdraw; the full amount is refunded to the account it came from within 14 days of your notice.
• After activation: the service is performed electronically and instantly. If at checkout you expressly request that the service start before the withdrawal period ends, your right of withdrawal ends when the plan is activated (Regulation Art. 15(1)(ğ)). This consent is requested at checkout. If you do not want the plan to start before the withdrawal period ends, tell us at hasan@pingel.dev after paying; your plan will then be activated when the 14 days have passed and you may withdraw during that time.

To withdraw, e-mail hasan@pingel.dev with your name, account e-mail and reference code.

Business subscriptions

Consumer withdrawal rights do not apply to business subscriptions (businesses, schools etc.). You may end the subscription at any time; the service continues until the end of the paid period and the remaining period is not refunded. Cancellations before activation are refunded in full. Details: Service and Subscription Agreement.

How to cancel or request a refund

E-mail hasan@pingel.dev with your account e-mail and reference code. Refunds are sent by bank transfer to the account the payment came from within 14 days; we cover the bank fees.