Distance Sales Agreement

Article 1 — Parties

Buyer: the Essah account holder who creates the purchase request. The buyer's name, e-mail and order details are recorded with the purchase.

Article 2 — Subject

This agreement sets out the parties' rights and obligations, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, for the sale and performance of the digital subscription plan (“Plan”) the Buyer purchases electronically at essah.app.

Article 3 — Plan, price and payment

Essah offers a single-competition Event package (30 days' access) and yearly Institution and Enterprise packages, priced by the number of simultaneous halls. Contents and current prices are shown in the price table on essah.app and at checkout. The amount shown is the total payable; no VAT or other tax is added.

Payment is accepted only by bank transfer (havale/EFT); card details are never requested or stored. After your purchase request you are shown our bank account (IBAN), the amount due and a reference code. Make the transfer with the reference code in the description and submit “I have paid”. Your plan is activated once the payment is confirmed in our account (Usually within 1 business day after the payment reaches our account).

Article 4 — Performance, term and renewal

• Plans run for the period you choose (monthly / yearly etc.) and do not renew automatically; to renew you pay again — there is no automatic charge.
• If you renew the same plan early, the new period is added to the current end date. When switching to a different plan, the new plan starts on the day it is confirmed.
• When the period ends your account returns to the free version; your data is not deleted, paid features are locked.
• The Event package is one-off and valid for 30 days from confirmation.

Article 5 — Right of withdrawal

Under the Turkish Distance Contracts Regulation you may withdraw without giving a reason within 14 days of the contract (the day you created the purchase request).

• Before the plan is activated (before your payment is confirmed) you may always withdraw; the full amount is refunded to the account it came from within 14 days of your notice.
• After activation: the service is performed electronically and instantly. If at checkout you expressly request that the service start before the withdrawal period ends, your right of withdrawal ends when the plan is activated (Regulation Art. 15(1)(ğ)). This consent is requested at checkout. If you do not want the plan to start before the withdrawal period ends, tell us at hasan@pingel.dev after paying; your plan will then be activated when the 14 days have passed and you may withdraw during that time.

To withdraw, e-mail hasan@pingel.dev with your name, account e-mail and reference code.

Article 6 — Obligations

• The Seller activates a verified Plan within a reasonable time and provides the service with due care for its term.
• If the service cannot be provided for reasons attributable to the Seller, the fee for the unusable period is refunded or the term is extended.
• The Buyer pays with the correct reference code and uses the service in line with the Terms of Use.

Article 7 — Disputes

Disputes arising from this agreement are handled by Consumer Arbitration Committees within the monetary limits announced by the Ministry of Trade, and by Consumer Courts above them.

Article 8 — Entry into force

The agreement is concluded electronically when the Buyer reads and confirms the Pre-contract Information and this agreement at checkout. The confirmation date and document version are stored with the purchase; the agreement is always available at this address.